Must maintain the highest standard of customer service at all times while interacting with customers at the front entrance. Greet customers at the front entrance as they enter and exit the casino. Anticipate customer needs and requirements and promote a congenial environment in which casino customers feel welcome. Maintain diplomacy, patience, and control when dealing with customers that are dissatisfied and refer any unsolved disputes to the Shift Manager at the earliest opportunity. Help enter customers into the Diamond Club and be able to issue club cards and explain the Diamond Club Rules. Must have a knowledge of current and pending promotions. Responsible for the cleanliness of the gift shop and insures that the area is presentable for the next shift. Maintain a count of customers as they enter throughout the day. Answer phones professionally and using good customer service skills at all times. Maintain a working knowledge of applicable laws pertaining to the gaming industry. Perform duties as outlined in the Casino procedure manuals. Assist in maintaining the cleanliness of the casino. Patrol buildings and grounds of the casino and related areas to determine that they are secure. Warn violators of house and gaming rule infractions and drinking violations. Notify the Shift Manager and/or Security Manager of persons engaging in suspicious or criminal acts. Inspect equipment and machinery to ascertain if tampering has occurred. Watch for and report irregularities such as fire, health, and security hazards to the Security Supervisor. Observe departing personnel to guard against theft of Company property. Notify the Surveillance personnel and Casino Management in case of emergency situations or presence of unauthorized persons. Permits authorized persons to enter the property. Records data such as property damage, unusual occurrences, and malfunctioning of equipment or machinery. Perform any other duties as assigned..
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The Cook must maintain customer satisfaction while consistently putting out high quality food. Must follow recipes, preparation, and safety procedures, and maintain kitchen cleanliness. Organize supplies and note the supplies needed to ensure that the quality and quantity of food served is maintained at a high level. Must maintain a positive and professional attitude at all times under extreme conditions while interacting with kitchen team members. Must help clean and maintain kitchen equipment and report any malfunctions immediately. Must follow kitchen procedures and provide quality customer service. Must answer promptly any calls for assistance from the servers and casino customers and assist them in any way possible. Record any problems or any out of the ordinary situation in the shift log. Perform other duties as assigned..
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A Casino Housekeeper is responsible for the daily housekeeping within the casino. The Casino Housekeeper will also help on the floor with customer service duties when requested. The Casino Housekeeper will also provide other services and perform other duties as assigned and all duties will be performed with safety as a priority..
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